Returns and refunds

Last updated: 3 August 2026

Made-to-order products

Every Label & Leaf product is made to order. Personalised and custom-made products cannot normally be returned or cancelled once production has begun.

For products that are not personalised or made to your specification, online cancellation and return rights continue to apply where required by law.

Seven-day transit-damage guarantee

If your order arrives damaged in transit, contact us within seven calendar days of delivery at support@labelandleaf.com. Include your order number, a description of the damage, and clear photographs of the product and its packaging.

If the claim qualifies, we will refund the amount paid for the affected product, together with any standard delivery charge attributable to it. We may ask you to retain or return the damaged item while we investigate. This voluntary guarantee is not available when the damage was caused after delivery, by misuse, or by an attempted repair.

After seven calendar days, no refund is available under this voluntary transit-damage guarantee.

Faulty, misdescribed or incorrect products

This policy does not limit rights that cannot legally be excluded. If a product is faulty, not as described, not fit for purpose, or is not the product you ordered, you may have statutory rights to a refund, repair, replacement or price reduction. Those rights can continue after the seven-day transit-damage guarantee has ended.

How refunds are paid

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to credit the funds. We do not provide cash refunds, store credit in place of a required refund, or refunds to a different payment method.

Contact

Email support@labelandleaf.com before sending anything back. Returns sent without prior agreement may not be accepted.